In both cases it was a simple matter of messaging them, explaining the situation, and asking for a feedback revision. Both times the person left a glowing review underneath negative feedback. They either misclicked or didn’t quite know what they were doing. We have had negative feedback removed a couple of times because the person was totally inept at leaving feedback. We’re going to be the buyer to help us out.
#EBAY NEGATIVE FEEDBACK REMOVAL HOW TO#
How To Get Negative Feedback Removed On eBay 1. If the neutral feedback contains profanity eBay will remove the comment and leave the feedback score. Because neutral feedback does not affect your feedback percentage or seller metrics eBay advises sellers to simply let it fall off of their feedback history after 1 year. This can be helpful in getting feedback removed from a passive-aggressive buyer who left positive feedback with a nasty comment.ĮBay will not remove neutral feedback from your account. It’s worth mentioning here that eBay will also remove positive feedback with any of the above problems if you ask them to. It they claim you took a untrue amount of time to ship, that measurments weren’t included, etc. If a buyer states something in their feedback comment that is categroically untrue you can get it removed. If she leaves feedback due to her unwarranted expectations I should be able to get it removed. It was listed in “used working condition” with each flaw described and photographed. Just this morning I received a message from a buyer that was “very dissapointed” that the item was not in “new or like new condition”. eBay will remove the feedback as they take any form of blackmail on their site very seriously. If a buyer is threatening to leave you negative feedback if you don’t do something, let them.
If someone tries to be passive aggressive by leaving you a negative comment with a positive feedback (or vice versa) eBay will treat it at a mistake and remove the feedback. Here are the main ones that will apply to your situation: However, not every type of feedback can be removed.Īccording to eBay (and my experience), there are a few specific guidelines about what kind of negative feedback can be removed by eBay. If you’re a seller that has been on the receiving end of some bad feedback, there is still hope. Types Of Negative Feedback That You Can Get Removed We were able to get 2 of our negative eBay feedback removed. Nobody wants a buyer to look at their feedback and see that 3 of the last 20 are negative.
Which led us down the rabbit hole of getting negative feedback removed.
#EBAY NEGATIVE FEEDBACK REMOVAL FREE#
The other two, however, were from very angry sellers who were trying to extort free stuff from us or were just being jerks in general. We had miss-listed an item and the seller had to have it for a business trip. The worst part? Only one was kind of warranted. We maintained 100% positive feedback for over a year despite shipping out over 1,000 orders until we got hit by the negative feedback curse and got 3 within a week. What’s worse is that it can sometimes be completely out of your control. Getting negative feedback for an eBay transaction can be absolutely devastating.
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